Moshtix , I am so glad you are not my regular provider of tickets.
To say that your site was working is just a load. Last year the tickets sold out in under an hour, the tickets were sold through a company that you are now partnered with. Claiming todays system failures as a lack of experience is a joke. I am also not sure how you claim a lack of experience caused the issues and in tandem deny issues with your system, but I guess that shows what kind of ethical people you are.
Of course the 32000 tickets were sold, that’s not actually evidence of your system working.
I would expect a company with ethics to invest some of the profits from today into better system capabilities for next year, but lets be honest you won’t because at the end of the day you sold your event out and could not give a fuck whether the system is equitable or fair.